Contact Our Support Team
Our care team runs around the clock, every day of the year. Below you will find every channel we operate, the hours each one is staffed, and the response window you can hold us to.
Ways to Reach Us
Live chat
Live chat is the fastest route to a human agent. Open the chat window from the speech bubble in the bottom-right corner of any page on spinadocasino.uk, type your question, and an agent joins the conversation. Chat is staffed 24/7, including bank holidays, with no queue-jumping fees or tiers. Typical wait time is under 2 minutes, and most queries are resolved inside the chat itself.
Write to [email protected] for anything that needs an attachment, a longer explanation, or a paper trail you want to keep. We reply to every email within 24 hours, and in practice most arrive within 4 to 6 hours during UK daytime. Include your username in the subject line so we can pull your account up on the first pass.
Channel overview
Here is the full picture of our channels, their staffed hours and the response windows we commit to.
| Channel | Where to find it | Hours | Response window |
|---|---|---|---|
| Live chat | Speech bubble, bottom-right of any page | 24/7 | Under 2 minutes to connect |
| [email protected] | Monitored 24/7 | Within 24 hours | |
| Formal post | Registered office address below | Business days | Within 10 business days |
What We Can Help With
Account and verification
If your login fails, your account is locked, or your KYC documents were rejected without a clear reason, send them again through the chat and we will review while you wait. Verification needs photo ID, proof of address and payment method confirmation before your first withdrawal, and our team can tell you exactly which document is missing.
Payments
Deposit not credited, withdrawal pending longer than the stated window, or a currency question, these all belong with support. E-wallet and crypto withdrawals are processed within 0 to 24 hours, bank transfers take up to 5 business days, and daily and monthly caps sit at 5,000 GBP and 20,000 GBP. If a payout has passed those windows, we will escalate it in the same conversation.
Bonuses and play
Bonus not activated, free spins missing, wagering progress unclear, or a game failing to load on your device, tell us the game title and the time it happened and we can trace the round. Bonus terms questions, promo code SPINADO issues and tournament prize queries are handled by the same agents, no separate queue.
Responsible gambling
Setting or changing deposit limits, loss limits, session reminders, cooling-off periods or full self-exclusion is done through your profile, but if any step fails or you would rather have a person walk you through it, contact us and we will action it with you. We also maintain direct links to GamCare, BeGambleAware and GAMSTOP from the responsible gaming page.
Quick Checks Before You Write
Three minutes of preparation on your side usually cuts our reply time in half. Before you open the chat or send that email, run through this short list.
- Check the FAQ page first, most bonus, deposit and verification questions are answered there in plain terms.
- Open your profile and look at your KYC status, a pending document explains many withdrawal holds instantly.
- Open your transaction history and note the date, amount and method of any payment you are asking about.
- Screenshot any error message, including the time shown, so we can match it against server logs.
- Have your username ready, never your password, we never ask for passwords over chat or email.
Our Registered Office
Spinado Casino is operated by Spinado Gaming N.V., licensed in Curaçao under number OGL/2024/165/0921. Formal correspondence, including postal complaints and legal notices, should be sent to the registered office. Mark the envelope with your account username and the reference number of any prior ticket so the letter reaches the right desk. Postal mail takes up to 10 business days to reach our post room in Curaçao, so for anything time-sensitive we recommend chat or email instead.
Media and Partnership Enquiries
P
r
e
s
s
,
a
f
f
i
l
i
a
t
e
a
n
d
b
u
s
i
n
e
s
s
d
e
v
e
l
o
p
m
e
n
t
r
e
q
u
e
s
t
s
a
r
e
h
a
n
d
l
e
d
b
y
a
s
e
p
a
r
a
t
e
t
e
a
m
a
n
d
s
h
o
u
l
d
n
e
v
e
r
g
o
t
o
t
h
e
p
l
a
y
e
r
s
u
p
p
o
r
t
a
d
d
r
e
s
s
,
w
h
e
r
e
t
h
e
y
w
o
u
l
d
o
n
l
y
b
e
f
o
r
w
a
r
d
e
d
a
n
d
l
o
s
e
a
d
a
y
.
W
r
i
t
e
t
o
p
a
r
t
n
e
r
s
@
s
p
i
n
a
d
o
.
c
o
m
w
i
t
h
y
o
u
r
o
u
t
l
e
t
,
p
o
r
t
f
o
l
i
o
o
r
p
r
o
p
o
s
a
l
,
a
n
d
i
n
c
l
u
d
e
t
h
e
w
o
r
d
P
R
E
S
S
o
r
A
F
F
I
L
I
A
T
E
i
n
t
h
e
s
u
b
j
e
c
t
l
i
n
e
.
T
h
e
c
o
m
m
e
r
c
i
a
l
t
e
a
m
r
e
p
l
i
e
s
w
i
t
h
i
n
2
b
u
s
i
n
e
s
s
d
a
y
s
.
G
a
m
e
p
r
o
v
i
d
e
r
s
a
n
d
s
t
u
d
i
o
s
i
n
t
e
r
e
s
t
e
d
i
n
l
i
s
t
i
n
g
t
i
t
l
e
s
w
i
t
h
u
s
s
h
o
u
l
d
a
t
t
a
c
h
t
h
e
i
r
c
e
r
t
i
f
i
c
a
t
i
o
n
s
u
m
m
a
r
y
t
o
t
h
e
s
a
m
e
a
d
d
r
e
s
s
.